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04 October 2013


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Peter Fowler

I have a similar story. After a disastrous journey with Malaysian Airlines I complained. Apart from an automated response that promised to respond promptly I received nothing. I chased up Malaysian Airline and received the routine automated response nut nothing else! I sent a final chase-up and still have not been contacted by a customer services representative.

Is Malaysian Airlines incapable of apologising and dealing with issues but instead shuts it eyes to problems?


Yes Peter. It seems to be their standard response, and kinda incredible when you think how much they need to improve their branding of late!

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